COVID-19

In response to the province of Manitoba raising the pandemic response level to restricted orange in the Winnipeg Metropolitan region, all members and visitors will be required to wear a mask when entering a branch.

Belgian-Alliance Credit Union has implemented new COVID-19 protocols and is permitting members to enter the branch in a controlled manner while respecting physical distancing requirements.

In addition to adhering to Manitoba travel restrictions and guidelines, we ask that any member which may have the following refrain from entering the branch:

  • Has a cough
  • Difficulty breathing/shortness of breath
  • Fever
  • Been in contact with a case of COVID-19
  • In self-isolation
BACU’s priority continues to remain the safety and wellbeing of our staff and members and as such the following steps have been taken to adhere to the Heath Organization and government guidelines.

  • Enhanced cleaning and disinfecting
  • Social/Physical Distancing Signage
  • Ensuring the practice of Social/Physical Distancing
  • Limiting the number of members in branch
  • Protective shields

Letter(s) to Members

Click the link above "Letter to Members" to view the recent letter(s) mailed to our members.

Financial Assitance for our members (Click here)

As a member of BACU, we work to ensure our members are well looked after in their time of need. We understand the new reality surrounding COVID-19 places many of our member’s finances into troubled water. BACU have created programs to work with our members to help you through these challenging times.

Deposit Guarantee Corporation of Manitoba

As always, your money is still Safe, Sound and Secure, even during the current COVID-19 pandemic.
Deposits guaranteed 100% by the Deposit Guarantee Corporation of Manitoba

COVID-19 Resources for Credit Union Members (Click here)

Click the link above "COVID-19 Resources for Credit Union Members" for information on the topics listed below as well as additional resources:
  • Programs for Individuals & Families

  • Programs for Seniors

  • Programs for Businesses

  • COVID-19 Scams & Fraud Alerts

  • Public Health Measures & Guidelines in Place

  • Travel Guidelines and Post-Travel Orders

Canada Emergency Business Account (CEBA)

The Canada Emergency Business Account (CEBA) is available now!

Click here to find out if your business is eligible and apply today.

What steps is BACU taking to help reduce the potential spread of COVID-19?

BACU continues to sanitize surfaces such as counters and door handles. Our ATM machines are wiped down regularly with disinfectant wipes to mitigate the spread of germs. BACU is permitting members to enter the branches in a controlled manner, allowing one member in at a time. In order to do so, the doors continue to remain locked and waiting areas closed. Signage has been placed at all 3 of our branches to respect Social Distancing.

What steps can Members take to reduce the potential spread of COVID-19?

  • Use ATM and Online Banking for day to day banking needs.
  • During the pandemic, all in-branch payments are to be done by calling your branch.
  • If you have travelled internationally, or out of province, have demonstrated any symptoms of COVID-19, or have been in contact with anyone who’s suspected to be affected, DO NOT come in to the branch.
  • If you are unwell, DO NOT come in to the branch. This includes a cough, fever or difficulty breathing.
  • Restrict visits to the branch for matters that MUST be completed in person.
  • Call your branch for inquiries
    • Provencher: (204) 982-3400
    • Portage: (204) 927-0460
    • Jefferson: (204) 927-0450

Q & A

Will COVID-19 affect Branch Services?

Yes, as we are following government guidelines, we must limit contact between members and staff.  BACU is permitting members to enter the branches in a controlled manner, allowing one member in at a time. We encourage our members to continue to use electronic means (i.e. Online Banking and ATMs) for their daily banking needs.

Will branches close?

We are doing our best to protect members and staff in this new reality and continue to offer complete services in branch, by appointment or via phone or email.

If I don’t want to go to a branch, what are my options?

BACU maintains various channels for your ease of use. These channels are safe, easy to use and offer enhanced availability.

  • BACU Online Banking (pay bills, transfer funds, e-Transfers etc.)
  • My BACU App (Remote Deposit for cheques, e-Transfers, bill payments, transfer funds etc.)
  • BACU ATMs
  • Any Credit Union ATM (ding free®)
  • Call your branch during regular business hours
    • Provencher: (204) 982-3400
    • Portage: (204) 927-0460
    • Jefferson: (204) 927-0450

 

Find Branch/ATM

Enter address, postal code or branch name

Get in Touch