COVID-19

BACU’s priority is the safety and wellbeing of our staff and members. We have taken several preventative measures to ensure we adhere to the World Heath Organization guidelines and those issued by our heath authorities, including the most recent state of emergency declared by the province of Manitoba.

These steps include:
***Effective March 24, 2020 BACU has temporarily closed all branches to walk in services. Appointments are NEEDED. Click Here for details

  • Enhanced cleaning and disinfecting
  • Signage – Branch closures for day to day transactions.
  • Restricting visits to the branch for matters that MUST be completed in person.
  • All branch visits are being done by appointment. Please call your branch should you require such services.
  • Ensure the practice of Social Distancing

Letter(s) to Members

Click the link above "Letter to Members" to view the recent letter(s) mailed to our members.

What steps is BACU taking to help reduce the potential spread of COVID-19?

BACU continues to sanitize surfaces such as counters and door handles. Our ATM machines are wiped down regularly with disinfectant wipes to mitigate the spread of germs. Signage has been placed at all 3 of our branches to respect Social Distancing and to limit branch visits to services that MUST be completed in-person, by ensuring no more than one member can be served at a time. An appointment is necessary.

As a result of this pandemic, BACU has delayed the banking system conversion and eliminated the service interruption slated for March 31, 2020 - April 3, 2020.

What steps can Members take to reduce the potential spread of COVID-19?

  • Use ATM/Online Banking/Telephone Banking for day to day banking needs.
  • During the pandemic, all in-branch payments are to be done by calling your branch.
  • If you have travelled internationally, or out of province, have demonstrated any symptoms of COVID-19, or have been in contact with anyone who’s suspected to be affected, DO NOT come in to the branch.
  • If you are unwell, DO NOT come in to the branch. This includes a cough, fever or difficulty breathing.
  • Restrict visits to the branch for matters that MUST be completed in person.
  • Call your branch for inquiries
    • Provencher: (204) 982-3400
    • Portage: (204) 927-0460
    • Jefferson: (204) 927-0450

Financial Assitance for our members (Click here)

As a member of BACU, we work to ensure our members are well looked after in their time of need. We understand the new reality surrounding COVID-19 places many of our member’s finances into troubled water. BACU have created programs to work with our members to help you through these challenging times.

Q & A

Will COVID-19 affect Branch Services?

Yes, as we are following government guidelines, we must limit contact between members and staff. All BACU branches are temporarily closed to walk in traffic. All non-essential transactions are to be completed using electronic means (i.e Online Banking, Telephone Banking, ATMs). For any transactions which must be completed in branch, we ask that members call to schedule an appointment.

Will branches close?

We are doing our best to protect members and staff in this new reality and continue to offer complete services in branch by appointment or via phone or email.

If I don’t want to go to a branch, what are my options?

BACU maintains various channels for your ease of use. These channels are safe, easy to use and offer enhanced availability.

  • BACU Online Banking (pay bills, transfer funds, e-Transfers etc.)
  • My BACU App (Remote Deposit for cheques, e-Transfers, bill payments, transfer funds etc.)
  • Automated Telephone Banking - (204) 982-3412
  • BACU ATMs
  • Any Credit Union ATM (ding free®)
  • Call your branch during regular business hours
    • Provencher: (204) 982-3400
    • Portage: (204) 927-0460
    • Jefferson: (204) 927-0450
 

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