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Legal Disclaimer, Trademark and Copyright

® HANDS & GLOBE Design is a registered certification mark owned by the World Council of Credit Unions, used under licence.

® PLAN 24, HEADSTART, FAT CAT registered trademarks, MEMBER CARD and MEMBER CARD & Design are registered certification marks owened by Canadian Credit Union Association, used under licence.

† INTERAC is a registered trademark of Interac Inc. used under licence.

CIRRUS, MASTERCARD & Design are registered trademarks of MasterCard International and used under licence.

All other marks are copyright of their owners.

Your Security

Security means freedom from risk and danger. It should also mean a freedom from doubt, anxiety and fear. With knowledge comes freedom - learn how to protect yourself online.

The Competition Bureau of Canada also provides some helpful resources:

Feel free to review the following links for additional information:

Identity Theft

The Consumer Measures Committee (CMC) site includes access to an ID theft prevention kit and an identity theft checklist.

Other Security Resources
Money Laundering

Money laundering claims many victims. The safety and security of our communities is threatened by illegal activities such as drug trafficking, illegal arms sales, prostitution, commercial fraud, human trafficking, corruption and organized theft.

Compliance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) helps detect, deter and prevent money laundering actitities. Under this Act there is mandatory information, record keeping and reporting requirement for financial entities, including credit unions.

All of our members will be asked to provide identification such as a birth certificate, driver's licence, passport or similar type of identification when opening an account or requesting to process specified transactions.

Protect Yourself Online

Members are reminded that it is their responsibility to inform the credit union immediately upon discovering or suspecting unauthorized account activity or if their Online Banking login and/or password has been compromised.

Here are some key points that members must utilize in order to protect their home computer or laptop and, ultimately, their personal banking information:

  • Financial institutions do not solicit personal information from members either over the phone or by email. This means that if you receive a phone call or email from someone reportedly from Belgian-Alliance Credit Union and they are asking for your personal information - STOP. This person is not from the credit union. Do not give them any information. Hang up immediately and contact your branch via a trusted method, as found on our Contact Us page. Members are encouraged to report any instances of non-authorized individuals posing as a credit union representative.
  • Do not share online account information, such as Online Banking Login IDs and passwords with anyone, including your family members. A large amount of online fraud is called "friendly fraud", whereby family members have gained access to a member's account and used the member's funds to their advantage without the approval of the member.
Computer/Laptop and Network Practices
  • Online Banking Passwords: Passwords should always be kept secured and should be changed on a regular basis (every 6 months) to ensure that your bank accounts are protected.
  • Virus Protection: Use virus protection software and firewall software from reputable companies on all of your home computers and laptops that are used for Online Banking. The software should have the functionality to be automatically updated with the latest virus prorection files on a regular basis, i.e.: daily at login. Members should ensure that the software is kept active for the life of the computer, as a lot of the software that comes with your computer is subscription-based; the software will be kept current and up to date for one year from the date of registration. After this time, however, regular updates will not be received from the vendor and the computer will be at risk of an attack.
  • Fire Walls: Use a firewall and have the security features of the firewall enabled at all times to prevent unauthozied access.
  • Encryption: 128-bit encryption is the most current and most secure form of data encryption available to the home computer or laptop. Members should be advised that they must have 128-bit encryption enabled on all computers or laptops that are used for Online Banking.
  • Caching: Remember to clear your computer's cache after each Online Banking session. The cache is a function of your internet software that stores recently viewed pages. This information is a criminal's access to members' banking sources.
  • History: Remember to clear the history from your web browser after each session. History allows attackers to follow where members have been on the Internet in the past.
  • Bookmarking Pages: Don't bookmark your banking websites, as this will provide criminals a starting point to look for banking information. Links to your Online Banking site should always be typed in each time. This also prevents a criminal from inserting phoney banking pages by allowing them to modify the bookmarked link.
  • Wireless Networks: Don't use wireless networks such as those found in internet cafes for your banking. Security on wireless networks outside of your home or place of work is not always what it appears to be.
  • Caution Using Computers or Laptops that aren't Yours: Do not do your Online Banking on a computer or laptop that is not directly under your control at all times.
  • Security Updates: Install new security patches as soon as their operating system and internet browser manufacturers make them available.
  • Automatic Password-Save Feature: Password savings should be disabled in the browser and software that members use.
  • Exiting the Internet Banking Site: Remember to use the Log Out feature of the software and close the browser if you are stepping away from your computer for any period of time. The browser may retain information entere in the login screen and elsewhere until you exit.

Privacy Statement

 

Belgian-Alliance Credit Union is committed to protecting the personal information of our members, employees and other individuals. In order to protect all personal information collected, used or disclosed by the credit union, we have adopted the Credit Union Code for the Protection of Personal Information.

On our web site, we only collect personal information required to improve the services we offer, to improve our site content and, with your permission, to contact you with information about our services. We will not share any personal information obtained on this web site with any other organization without your express knowledge and consent.

For more information on our web site Privacy Statement, please read below.

Information we collect on our site
You can visit all public areas of our site without providing any personal information about yourself. Our Web site collect only non-personal information based on a visitor’s Internet Protocol (IP) address which is not personally identifiable. Information collected includes the date and time of visit, the type of Internet browser used to access the site, the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.

Will a cookie be set on my computer when I visit this site?
To help us manage our web site, we set a cookie on your computer that expires when you close your web browser.

If you send us an email, any information provided by you will only be used for the purposes of responding to your inquiry or acting on your request. We will not use your name or email address for any other purposes without additional consent.

Links to other Web sites
Our web site contains links to other web sites that are part of, affiliated with, or have a business relationship with Belgian-Alliance Credit Union. When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from Belgian-Alliance Credit Union's web site as the referring address. Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.

How do I contact Belgian-Alliance Credit Union with Questions or Concerns?
We welcome any questions or concerns about our Internet Privacy Statement, or the practices of this site. Please contact us by e-mail or in writing at the following address:

Privacy Officer

Belgian-Alliance Credit Union

1177 Portage Avenue, Second Floor

Winnipeg, MB R3G 0T2

Notice: 
Belgian-Alliance Credit Union reserves the right to amend its Internet Privacy Statement and its Privacy Code at any time with or without notice. Please check this page periodically for changes.  

 

Branch Locations and Hours of Operation

If you have any questions or concerns you can reach us via Email. We reply to all inquiries within one business day.

Remember to keep informed of our  Holiday Hours and Upcoming Events

Administration

Second Floor
1177 Portage Ave
Winnipeg, MB
R3G 0T2

F 204.927.0499

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday/Sunday
8:00 a.m. - 5:00 p.m.
8:00 a.m. - 5:00 p.m.
8:00 a.m. - 5:00 p.m.
8:00 a.m. - 5:00 p.m.
8:00 a.m. - 5:00 p.m.
Closed

 

Provencher Branch

387 Provencher Boulevard
Winnipeg, MB
R2H 0G9
P 204.982.3400
F 204.233.8644
Transit #30767
Institution #879
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday/Sunday
9:30 a.m. - 5:00 p.m.
9:30 a.m. - 5:00 p.m.
9:30 a.m. - 5:00 p.m.
9:30 a.m. - 5:30 p.m.
9:30 a.m. - 5:30 p.m.
Closed

 

Portage Branch

1177 Portage Avenue
Winnipeg, MB
R3G 0T2
P 204.927.0460
F 204.927.0461
Transit #71647
Institution #879
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday/Sunday
9:30 a.m. - 5:00 p.m.
9:30 a.m. - 5:00 p.m.
9:30 a.m. - 5:00 p.m.
9:30 a.m. - 5:30 p.m.
9:30 a.m. - 5:30 p.m.
Closed

 

Jefferson Branch

101-930 Jefferson Avenue
Winnipeg, MB
R2P 1W1
P 204.927.0450
F 204.927.0451
Transit #71357
Institution #879
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday/Sunday
9:30 a.m - 5:00 p.m.
9:30 a.m - 5:00 p.m.
9:30 a.m - 5:00 p.m.
9:30 a.m - 5:30 p.m.
9:30 a.m - 5:30 p.m.
Closed

 

Other Inquiries

For general inquiries or to make an appointment with one of our Financial Services Officers regarding a loan or mortgage, please contact your branch.

For complete Financial Investment advice, please contact our Wealth Management Advisor.

Reporting a lost or stolen MemberCard please contact 1.877.764.3693

Reporting a lost or stolen MasterCard:

Within Canada and U.S contact 1.855.341.4643

International Collect contact 1.647.252.9564

Belgian-Alliance Credit Union Telephone Banking:

Express Line 204.982.3412

Toll Free 1.888.736.5053

Holiday Hours and Upcoming Events

September 2018

Saturday, September 22nd- 8th Annual Shred Day.

October 2018

Monday, October 8th (Thanksgiving Day)- All Branches Closed.

 

 

Quick Links

OnlineBanking
Qtrade InvestorMC

FinanceCalc

 

Mark Your CalendAr

Sat, September 22nd, 2018- Annual Shred Day

Mon, October 8th, 2018- All Branches Closed (Thanksgiving Day)

US Exchange

Rates updated: September 21, 2018

For amounts $0 - $9,999 USD:

Members to Buy USD   1.3188
Members to Sell USD   1.2688

For amounts $10,000 - $49,999 USD:

Members to Buy USD   1.3113
Members to Sell USD   1.2763

For amounts greater than $50,000 USD, please contact the credit union.